ACCREDITATION INFO
SINTA 3
SK No.: 36/E/KPT/2019
from Volume 10 Issue 2 (2018) to Volume 14 Issue 2 (2022)
Seven Indonesian universities and public sector institutes—including IPDN, UNS, Nobel Indonesia Institute, UNPAD, Telkom University, Universitas Brawijaya, and Universitas Hasanuddin—shape this volume.
The discourse centers on strengthening state capacity and refining public-facing services for the digital shift. Key threads cover indigenous rights within asymmetric autonomy policies, regional readiness for digital transitions, staff motivation and career pathways, front-line service communication, civil service promotions, and assessing service quality through the SERVQUAL framework.
SK No.: 36/E/KPT/2019
from Volume 10 Issue 2 (2018) to Volume 14 Issue 2 (2022)