Analyzing The Successful Implementation of General Procurement Information System (Sirup) Using The Delone and Mclean Model in Muna Regency, Southeast Sulawesi
DOI:
https://doi.org/10.33701/jtkp.v7i2.5745Abstract
The Muna District Government has also applied SIRUP to ease the announcement of procurement of goods and services. But the general success of this information system in the work units of Muna Regency has not been much studied. So that in this study, it will be tested the success of the information system on the General Procurement Plan in Muna Regency based on Delone and McLean Model of the information system. The purpose of this study is to evaluate how well the information system worked in the work units of the regency's government. The evaluation applies the Delone and McLean model with six dimensions: system quality, service quality, information quality, user satisfaction, user usage, and net benefit. This research uses quantitative approach with descriptive and statistical analysis methods. There is only one finding that system quality significantly influences usage. Meanwhile, system quality, information, and service significantly affect user satisfaction. Therefore, the conclusion is that the government needs to increase innovation and improve the management of service and system quality to enhance user engagement and raise awareness of the SIRUP Application, thereby increasing user satisfaction with it.
Keywords: Delone and McLean, SIRUP Application, Success Analysis, Procurement Announcement, Information System.
Downloads
References
Abdulkareem, A. K., & Ramli, R. M. (2021). Evaluating the performance of e-government: Does citizens' access to ICT matter? Pertanika Journal of Social Sciences & Humanities, 29(3), 1507–1534. https://doi.org/10.47836/pjssh.29.3.03
Ali, A., Hameed, A., Moin, M. F., Khan, N. M. (2022). Exploring Factors Affecting Mobile-banking App Adoption: A Perspective From Adaptive Structuration Theory. AJIM, 4(75), 773-795. https://doi.org/10.1108/ajim-08-2021-0216
Al-Zahrani, M. S. (2020). Integrating the IS success model with cybersecurity factors for e-government implementation in the Kingdom of Saudi Arabia. International Journal of Electrical and Computer Engineering, 10(5), 4937–4955. https://doi.org/10.11591/ijece.v10i5.pp4937-4955
Amin, M. (2016). Internet Banking Service Quality and Its Implications on E-customer Satisfaction and E-customer Loyalty. International Journal of Bank Marketing, 3(34), 280-306. https://doi.org/10.1108/ijbm-10-2014-0139
Anityasari, M., Pamungkas, A., & Sonhaji, A. (2024). Measuring user acceptance of e-government adoption in an Indonesian context: a study of the extended technology acceptance model. International Journal of Electronic Governance, 16(2), 172-195. https://doi.org/10.1504/IJEG.2024.140787
Ardianyah. (2017). Efektivitas Sistem Pengadaan Barang/Jasa Secara Elektronik pada Bidang Bina Marga Dinas Pekerjaan Umum Kota Serang. Prosiding Seminar Nasional Riset Terapan (SENASSET), 25 November 2017. Serang.
Ariyanto, D., Dewi, A. A., Hasibuan, H. T., & Paramadani, R. B. (2022). The success of information systems and a sustainable information society: Measuring the implementation of a village financial system. Sustainability, 14(7), 3851. https://doi.org/10.3390/su14073851
Cidral, W. A., Oliveira, T., Felice, M. D., Aparicio, M. (2018). E-learning Success Determinants: Brazilian Empirical Study. Computers & Education, (122), 273-290. https://doi.org/10.1016/j.compedu.2017.12.001
DeLone, W. H., & McLean, E. R. (2003). The DeLone and McLean Model of Information Systems Success: A Ten-Year Update. Journal of Management Information Systems, 19(4), 9-30.
Goodhue, D. L., & Thompson, R. L. (1995). Task-technology fit and individual performance. MIS Quarterly, 19(2), 213–236. https://doi.org/10.2307/249689
Herdiana, D., Subiyakto, A., & Abd Rahman, A. B. (2022). System continuance success of the local electronic government in Indonesia. ICIC Express Letters, Part B: Applications, 13(10), 1001–1008. https://doi.org/10.24507/icicelb.13.10.1001
Hidayah, A.W., Alit, R., Sugiarto. (2020). Pengukuran Kualitas Sistem Informasi Rencana Umum Pengadaan (SIRUP) Menggunakan ISO 9126. Studi kasus : Sekretariat Daerah Kabupaten Sidoarjo. Jurnal Informatika dan Sistem Informasi (JIFoSI) Vol 1 (2), 450-457.
Hidayat Ur Rehman, I., Turi, J. A., Rosak-Szyrocka, J., Alam, M. N., & Pilař, L. (2023). The role of awareness in appraising the success of e-government systems. Cogent Business & Management, 10(1), 2186739. https://doi.org/10.1080/23311975.2023.2186739
Hooda, A., Gupta, P., Jeyaraj, A., & Dwivedi, Y. (2023). Clarifying the role of e-government trust in e-government success models: A meta-analytic structural equation modeling approach. Australasian Journal of Information Systems, Vol 27, 1-22. https://doi.org/10.3127/ajis.v27i0.4079
Hussein, R., Karim, N., Selamat, M. (2007). The Impact Of Technological Factors On Information Systems Success In the Electronic-Government Context. Business Process Management Journal, 5(13), 613-627. https://doi.org/10.1108/14637150710823110
Jeilani, A., Ahmed, S. A., & Arabow, A. (2025). Understanding e-government adoption among government employees: The mediating role of perceived attitude across key predictors. Discover Sustainability, 6, 724. https://doi.org/10.1007/s43621-025-01592-0
Jusniati, Parawangi, A., dan Wahid, N. (2022). Efektivitas E-Procurement (Pengadaan Barang dan Jasa secara Elektronik) di Kabupaten Bone. Jurnal Kajian Ilmiah Mahasiswa Adminstrasi Publik (KIMAP). Vol. 3 (2), 599-611.
LKPP. (2023). Lembaga Kebijakan Pengadaan Barang Jasa Pemerintah. Retrieved from https://www.lkpp.go.id/.
Peter, J. P., DeLone, W. H., & McLean, E. R. (2008). Measuring information systems success: models, dimensions, measures, and interrelationships. European Journal of Information Systems, 17(3), 236-263.
Putra, R., Sobri, K. M., Azhar, & Santoso, A. D. (2022). Antecedents of e-government perceived net benefits: A study of e-filing in Indonesia. TELKOMNIKA Telecommunication Computing Electronics and Control, 20(5), 1016–1025. https://doi.org/10.12928/TELKOMNIKA.v20i5.22560
Rahmatullah, R., Habibi, A., Khaeruddin, K., Yaqin, L. N., Alharmali, T. M., Omar Fauzee, M. S., & Mahat, J. (2025). A study of user satisfaction and net benefits in Indonesia through the DeLone and McLean Model for E-Government success. Discover Sustainability, 6, 710. https://doi.org/10.1007/s43621-025-01645-4
Ritonga, I. R., & Yanto, H. (2013). Pengaruh Kualitas Sistem Informasi, Kualitas Informasi, dan Kualitas Layanan Terhadap Kepuasan Pengguna Sistem Informasi pada Bank Umum di Bandung. Jurnal Manajemen Teknologi, 12(2), 183-198.
Ritzkal dan Moh. Subchan. (2017). Pengukuran Kualitas Perangkat Lunak Sistem Manajemen Pelaporan Kegiatan Berbasis Web Peringatan Berbasis Email. Prosiding Seminar Nasional Teknoka. Vol (2), 75 - 80
Santika, S. D., & Mauritsius, T. (2025). Determinant factors of success for the village information system in providing sustainable services and governance. International Journal of Advanced Computer Science and Applications, 16(7), 454–467. https://doi.org/10.14569/IJACSA.2025.0160714
Savveli, I., Rigou, M., & Balaskas, S. (2025). From E-Government to AI E-Government: A Systematic Review of Citizen Attitudes. Informatics, 12(3), 98. https://doi.org/10.3390/informatics12030098
Seddon, P., Kiew, M. (1996). A Partial Test and Development Of Delone And Mclean's Model Of IS Success. AJIS, 1(4). https://doi.org/10.3127/ajis.v4i1.379
Syahfitri, R. (2022). Pengaruh Kualitas Sistem Informasi Terhadap Kepuasan Pengguna Sistem Informasi Akademik (Studi Kasus: Universitas XYZ). Jurnal Sistem Informasi Bisnis, 12(1), 1-10.
Umaroh, S., Barmawi, M. (2021). Delone and McLean Model Of Academic Information System Success. EEA, 2(69), 92-101. https://doi.org/10.46904/eea.21.69.2.1108011
Wagiman, A. N., Aspasya, G. S., & Prawati, L. D. (2023). Net Benefit on E-Invoice Implementation: Applying the Delone & McLean Information Systems Success Model. In E3S Web of Conferences (Vol. 388, p. 04054). EDP Sciences. https://doi.org/10.1051/e3sconf/202338804054
Walangitan, D. F., & Sumual, H. (2021). Analysis of user satisfaction factors of e-kinerja application as utilization of the paperless office system: A case study in the Regional Civil Service Agency, North Sulawesi Province. IOP Conference Series: Materials Science and Engineering, 1073, 012040. https://doi.org/10.1088/1757-899X/1073/1/012040
Wang, Z. (2022). Media Richness and Continuance Intention To Online Learning Platforms: The Mediating Role Of Social Presence And The Moderating Role Of Need For Cognition. Front. Psychol., (13). https://doi.org/10.3389/fpsyg.2022.950501
Weerakkody, V., Irani, Z., Lee, H., Hindi, N., & Osman, I. (2016). Are UK citizens satisfied with e-government services? Identifying and testing antecedents of satisfaction. Information Systems Management, 33(4), 331–343. https://doi.org/10.1080/10580530.2016.1220216
Wibisono, E., Rahardjo, B., & Ariyadi, D. (2023). Net benefit on e-invoice implementation: Applying the DeLone & McLean information systems success model. E3S Web of Conferences, 438, 05005. https://doi.org/10.1051/e3sconf/202343805005
Wibowo, R. S., & Utomo, S. (2021). A conceptual model of e-taxation satisfaction: How can taxpayers be tickled pink with the smart web-based taxation application? IOP Conference Series: Materials Science and Engineering, 1073, 012041. https://doi.org/10.1088/1757-899X/1073/1/012041
Zhou, Y., Xu, D., & Li, S. (2023). Determinants of E-government Technology Adoption for Government Employees in China: Based on the UTAUT3 Model. Lex Localis - Journal of Local Self-Government, 21(4), 1043-1066. https://doi.org/10.4335/21.4.1043-1066(2023)
Downloads
Published
Issue
Section
License
Copyright (c) 2025 Nurnila Nurnila, Etin Indrayani, Ruth Roselin Ernawaty Nainggolan, Sity Daud
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
