PELAYANAN DRIVE THRU KTP-el DI KABUPATEN BLITAR
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https://doi.org/10.33701/jipwp.v47i1.1961
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Abstract
The Drive Thru program is an innovation developed by the Population and Civil Registration
Office of Blitar Regency in the e-KTP service, which has the aim of improving the quality of e-KTP services
in Blitar Regency and as a breakthrough in population administration services during the Covid-19
pandemic. This study aims to determine the mechanism of the Drive Thru Program e-KTP service by the
Department of Population and Civil Registration of Blitar Regency. The research method used is
descriptive qualitative research method. Sources of data in this study are primary and secondary data
sources. The data analysis technique used is a theoretical taxonomy assessment technique, where the
researcher provides an overview of the fact assessment on each indicator of the concept under study which
is detailed theoretically. For data collection techniques include interviews, observation and documentation.
The results showed that of the 5 (five) dimensions that the researcher used in the study, only one dimension
that showed good performance was contained in the Empathy dimension. Meanwhile, in the other 4
dimensions of performance, many obstacles occur, especially in indicators of physical appearance, clarity
of procedures, response to complaints, and guarantee of punctuality. Most of these obstacles are related to
infrastructure which is closely related to budget constraints. Efforts made to overcome these obstacles are
still in the planning stage by increasing the budget allocation to add mobile service cars, repair service
counters, increase the number of digital comment boxes, improve internet networks, and create standard
operating procedures (SOPs). It is recommended to the Government to immediately make regulations related to the Drive Thru Program e-KTP Service in the regions and to improve communication between regional apparatus organizations in the regions.
Keywords: e-KTP, Drive Thru, Service, Blitar Regency
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