KEBIJAKAN MANAJEMEN PEMERINTAHAN DALAM INOVASI PELAYANAN PENGADUAN MASYARAKAT DI KABUPATEN KARAWANG (STUDI PADA APLIKASI TANGGAP KARAWANG ATAU TANGKAR)

Abstrak

This study aims to find out how government management in the application of public complaints by the Government of Karawang Regency is in the form of making the TANGKAR application in organizing and resolving complaints from the Karawang community. This study uses a qualitative descriptive research method based on the management theory proposed by George R Terry which is reviewed by several aspects
such as: planning, organizing, implementing, and supervising. The method used is descriptive method with a qualitative approach, which is narrative. Sources of data obtained in the form of primary data that comes from informants directly and secondary data comes from other supporting data. This research was conducted by direct observation, in-depth interviews with informants and supporting instruments which were strengthened by documentation, and supported by existing secondary data. The results of the study show that the management of this application is quite good and the application is quite useful in handling various complaints that are given and shared on social media, but there are several things that become an evaluation and improvement for the application, namely in the form of admins that must be reproduced, applications that need further maintenance so that not often the occurrence of errors.

Keywords: Management, Public Complaint, TANGKAR