GOOD GOVERNANCE PADA PELAYANAN PUBLIK: SEBUAH USULAN MODEL PENGEMBANGAN BERBASIS PERILAKU
DOI:
https://doi.org/10.33701/jmsda.v9i1.1559Keywords:
public service, bureaucratic reform, positive reinforcement theoryAbstract
ABSTRAK
Masyarakat dewasa ini membutuhkan pelayanan publik yang dapat membantu menyelesaikan permasalahan mereka. Penerapan praktek good governance pada pelayanan publik penting diterapkan dengan didukung model pengembangan yang relevan. Artikel ini mengusulkan model pengembangan pelayanan publik dengan pendekatan positive reinforcement theory. Sebuah pendekatan yang berbasis perilaku yang memetakan faktor-faktor apa saja yang berpengaruh baik pada level individu, kelompok, maupun organisasi terhadap perilaku transfaransi, akuntabilitas, responsible, integritas, dan fair dari petugas pelayanan. Perilaku tersebut yang didukung oleh budaya pelayanan, manajemen kinerja, ketangkasan belajar, serta kepemimpinan berbasis transformational, otentik, dan melayani.
Kata Kunci : pelayanan publik, tata kelola yang baik, positive reinforcement theory
ABSTRACT
Today's society needs public services that can help solve their problems. The application of good governance practices in public services is important to be implemented with the support of relevant development models. This article proposes a public service development model with a positive reinforcement theory approach. A behavior-based approach that maps out the factors that influence the level of individuals, groups, and organizations on the behavior of transparency, accountability, responsibility, integrity, and fairness of service personnel. These behaviors are supported by a service culture, performance management, learning agility, and transformational-authentic-servant leadership.
Keywords: public service, bureaucratic reform, positive reinforcement theory
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