SERVICE INNOVATION OF VEHICLE TAX IN IMPROVING QUALITY OF PUBLIC SERVICE TO SAMSAT OFFICE OF PANDEGLANG REGENCY

Penulis

  • Diki Defrian Universitas Serang Raya
  • Ahmad Sururi Universitas Serang Raya
  • Budi Hasanah Universitas Serang Raya

DOI:

https://doi.org/10.33701/jiwbp.v11i2.2100

Kata Kunci:

Inovasi Pelayanan

Abstrak

Kompleksitas permasalahan seperti antrian yang menumpuk, pungutan liar, praktek calo dan masih kurangnya kemauan serta kesadaraan masyarakat dalam membayar pajak kendaraan bermotor merupakan beberapa permasalahan yang harus dihadapi oleh UPT Samsat Kabupaten Pandeglang. Tujuan penelitian ini adalah untuk mendiskusikan inovasi pelayanan pajak kendaraan bermotor dalam meningkatkan kualitas pelayanan publik di Samsat Kabupaten Pandeglang. Metode penelitian ini menggunakan jenis  deskriptif dengan pendekatan kualitatif. Adapun teknik pengumpulan datanya berupa observasi, wawancara dan dokumentasi serta teknik analisis data meliputi reduksi, verifikasi dan kesimpulan. Hasil penelitian menunjukan bahwa inovasi pelayanan pajak kendaraan bermotor di Samsat Kabupaten Pandeglang dalam pelaksanaannya sudah berjalan dengan baik, meskipun masih perlu untuk terus mendorong inovasi pelayanan yang lebih intensif pada indikator kesesuaian dan kerumitan. 

Kata kunci : Inovasi, Pelayanan Publik,  Pajak Kendaraan, Pandeglang.

Unduhan

Data unduhan belum tersedia.

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Peraturan Pemerintah Republik Indonesia Nomor 96 Tahun 2012 tentang pelayanan publik

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Vol 11 No 2 (2021)

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