KOMPETENSI KEPALA DAERAH DALAM PELAYANAN PUBLIK PEMERINTAH PROVINSI SULAWESI SELATAN
DOI:
https://doi.org/10.61076/jpp.v4i1.2641Keywords:
Regional Head, Public Service,, Service QualityAbstract
The results of the study indicate that it can be concluded how low the quality of service in the South Sulawesi
Provincial Government is, even though the demand for the quality and quantity of public services by users
is increasing. The use has paid for public services, but the desired quality and quantity have not been met.
Transparency of accountability in public services is needed to overcome the gap between the parties involved
in public services, so that regulators are also required to be able to allocate existing resources and there is
a balance between the parties involved in public services. Apart from the use of public services (non-users),
it is necessary to pay attention to its importance, especially the demands of the strategic environment.
Until now, public services still have various weaknesses, including: less responsive, less informative, less
accessible, lack of coordination, and bureaucracy where licensing services are generally carried out through
a process consisting of various levels so that it is too long. In addition, public services are also less willing
to listen to community complaints/suggestions/aspirations and are inefficient
Downloads
Download data is not yet available.
References
Abdou, A. M. (2021). Good governance and
COVID‐19: The digital bureaucracy to
response the pandemic (Singapore as a
model). Journal of Public Affairs, e2656.
Asmara, A. Y., & Rahayu, A. Y. S. (2020).
Innovation in Delivering Public Health
Service: Practice In Banyuwangi
Regency–Indonesia. Asmara, A. Y, 12–21.
Crozier, M., & Friedberg, E. (2017). The
bureaucratic phenomenon. Routledge.
Faisal, M., & Nain, U. (2018). Implikasi
Program Dana Desa terhadap Kohesi
Sosial di Desa Tamalate Kabupaten
Takalar. Sosiohumaniora, 20(3), 222–230.
Gallouj, F., & Zanfei, A. (2013). Innovation
in public services: Filling a gap in
the literature. Structural change and
economic dynamics, 27, 89–97.
Herawaty, H. (2017). Good Governance and
Strengthening the Management of
Civil Servant Towards to World Class
Bureaucracy. Papua Law Journal, 2(1),
40–51.
Kelly, B. D., O’Callaghan, E., Waddington, J.
L., Feeney, L., Browne, S., Scully, P. J.,
Clarke, M., Quinn, J. F., McTigue, O.,
& Morgan, M. G. (2010). Schizophrenia
and the city: A review of literature and
prospective study of psychosis and
urbanicity in Ireland. Schizophrenia
research, 116(1), 75–89.
Kwaku Ohemeng, F. L., & Adusah-Karikari,
A. (2015). Breaking through the glass
ceiling: Strategies to enhance the
advancement of women in Ghana’s
public service. Journal of Asian and
African Studies, 50(3), 359–379.
Ma, L. (2012). Public service performance
and political elite career advancement:
Evidence from China. Liang Ma.
Maulana, R. Y., Bafadhal, F., & Firmansyah, A.
(2019). E-Government Implementation:
The Concept of Innovative
Transformation of Leadership and Public
Officials’ Capacities in Indonesian
Open Government (The Case of
Evaluating E-Government Utilization in
Government Information Management
in Jambi Province). Available at SSRN
3497307.
Migiro, S. O., & Magangi, B. A. (2011). Mixed
methods: A review of literature and the
future of the new research paradigm.
African journal of business management,
5(10), 3757–3764.
Mondal, M. A. H., Kamp, L. M., & Pachova,
N. I. (2010). Drivers, barriers, and
strategies for implementation of
renewable energy technologies in rural
areas in Bangladesh—An innovation
system analysis. Energy policy, 38(8),
4626–4634.
Nain, U. (2012). Perangkat Desa dan
Pengangkatan Sekdes Menjadi PNS.
Nain, U. (2015). Posyandu: upaya kesehatan
berbasis masyarakat. Pustaka Pelajar.
Nain, U. (2017). Relasi Pemerintah Desa dan
Supradesa Dalam Perencanaan dan
Penganggaran Desa. Pustaka Pelajar.
Nain, U. (2019). Analysis of the Strength
of Development Agencies in Village
Development Planning. Pinisi Business
Administration Review, 1(1), 69–76.
Nain, U. (2001). Pelaksanaan program
Posyandu dan perilaku sehat ibu
dan anak di desa Sidimulyo Godean
Sleman Daerah Istimewa Yogyakarta.
Universitas Gadjah Mada.
O’Donnell, G. (2018). Tensions in the
bureaucratic-authoritarian state and the
question of democracy. In Promise of
Development (hal. 276–299). Routledge.
Patel, S. S., Molnar, M. Z., Tayek, J. A., Ix, J.
H., Noori, N., Benner, D., Heymsfield, S.,
Kopple, J. D., Kovesdy, C. P., & KalantarZadeh, K. (2013). Serum creatinine as a
marker of muscle mass in chronic kidney
disease: results of a cross-sectional
study and review of literature. Journal of
cachexia, sarcopenia and muscle, 4(1),
19–29.
Provan, D. J., Dekker, S. W. A., & Rae,
A. J. (2017). Bureaucracy, influence
and beliefs: A literature review of the
factors shaping the role of a safety
professional. Safety Science, 98, 98–112.
https://doi.org/https://doi.org/10.1016/j.
ssci.2017.06.006
Ramani, S. V, SadreGhazi, S., & Duysters,
G. (2012). On the diffusion of toilets
as bottom of the pyramid innovation:
Lessons from sanitation entrepreneurs.
Technological Forecasting and Social
Change, 79(4), 676–687.
Syam, H., Akib, H., Patonangi, A. A., & Guntur,
M. (2018). Principal Entrepreneurship
Competence Based on Creativity and
Innovation in the Context of Learning
Organizations in Indonesia. Journal of
Entrepreneurship Education, 21(3), 1–13.
Wahyurudhanto, A. (2020). Critical
Reorientation of Bureaucratic Reform
and Good Governance in Public Sector
Administration in Indonesia. Webology,
17(2), 308–316.
Wollmann, H., Baldersheim, H., Citroni,
G., McEldowney, J., & Marcou,
G. (2010). From Public Service to
Commodity: The Demunicipalization (or
Remunicipalization) of Energy Provision
in Germany, Italy, France, the UK and
Norway. In The Provision of Public Services
in Europe. Edward Elgar Publishing.
Zhu, X. (2014). Mandate versus championship:
Vertical government intervention
and diffusion of innovation in public
services in authoritarian China. Public
Management Review, 16(1), 117–139.
COVID‐19: The digital bureaucracy to
response the pandemic (Singapore as a
model). Journal of Public Affairs, e2656.
Asmara, A. Y., & Rahayu, A. Y. S. (2020).
Innovation in Delivering Public Health
Service: Practice In Banyuwangi
Regency–Indonesia. Asmara, A. Y, 12–21.
Crozier, M., & Friedberg, E. (2017). The
bureaucratic phenomenon. Routledge.
Faisal, M., & Nain, U. (2018). Implikasi
Program Dana Desa terhadap Kohesi
Sosial di Desa Tamalate Kabupaten
Takalar. Sosiohumaniora, 20(3), 222–230.
Gallouj, F., & Zanfei, A. (2013). Innovation
in public services: Filling a gap in
the literature. Structural change and
economic dynamics, 27, 89–97.
Herawaty, H. (2017). Good Governance and
Strengthening the Management of
Civil Servant Towards to World Class
Bureaucracy. Papua Law Journal, 2(1),
40–51.
Kelly, B. D., O’Callaghan, E., Waddington, J.
L., Feeney, L., Browne, S., Scully, P. J.,
Clarke, M., Quinn, J. F., McTigue, O.,
& Morgan, M. G. (2010). Schizophrenia
and the city: A review of literature and
prospective study of psychosis and
urbanicity in Ireland. Schizophrenia
research, 116(1), 75–89.
Kwaku Ohemeng, F. L., & Adusah-Karikari,
A. (2015). Breaking through the glass
ceiling: Strategies to enhance the
advancement of women in Ghana’s
public service. Journal of Asian and
African Studies, 50(3), 359–379.
Ma, L. (2012). Public service performance
and political elite career advancement:
Evidence from China. Liang Ma.
Maulana, R. Y., Bafadhal, F., & Firmansyah, A.
(2019). E-Government Implementation:
The Concept of Innovative
Transformation of Leadership and Public
Officials’ Capacities in Indonesian
Open Government (The Case of
Evaluating E-Government Utilization in
Government Information Management
in Jambi Province). Available at SSRN
3497307.
Migiro, S. O., & Magangi, B. A. (2011). Mixed
methods: A review of literature and the
future of the new research paradigm.
African journal of business management,
5(10), 3757–3764.
Mondal, M. A. H., Kamp, L. M., & Pachova,
N. I. (2010). Drivers, barriers, and
strategies for implementation of
renewable energy technologies in rural
areas in Bangladesh—An innovation
system analysis. Energy policy, 38(8),
4626–4634.
Nain, U. (2012). Perangkat Desa dan
Pengangkatan Sekdes Menjadi PNS.
Nain, U. (2015). Posyandu: upaya kesehatan
berbasis masyarakat. Pustaka Pelajar.
Nain, U. (2017). Relasi Pemerintah Desa dan
Supradesa Dalam Perencanaan dan
Penganggaran Desa. Pustaka Pelajar.
Nain, U. (2019). Analysis of the Strength
of Development Agencies in Village
Development Planning. Pinisi Business
Administration Review, 1(1), 69–76.
Nain, U. (2001). Pelaksanaan program
Posyandu dan perilaku sehat ibu
dan anak di desa Sidimulyo Godean
Sleman Daerah Istimewa Yogyakarta.
Universitas Gadjah Mada.
O’Donnell, G. (2018). Tensions in the
bureaucratic-authoritarian state and the
question of democracy. In Promise of
Development (hal. 276–299). Routledge.
Patel, S. S., Molnar, M. Z., Tayek, J. A., Ix, J.
H., Noori, N., Benner, D., Heymsfield, S.,
Kopple, J. D., Kovesdy, C. P., & KalantarZadeh, K. (2013). Serum creatinine as a
marker of muscle mass in chronic kidney
disease: results of a cross-sectional
study and review of literature. Journal of
cachexia, sarcopenia and muscle, 4(1),
19–29.
Provan, D. J., Dekker, S. W. A., & Rae,
A. J. (2017). Bureaucracy, influence
and beliefs: A literature review of the
factors shaping the role of a safety
professional. Safety Science, 98, 98–112.
https://doi.org/https://doi.org/10.1016/j.
ssci.2017.06.006
Ramani, S. V, SadreGhazi, S., & Duysters,
G. (2012). On the diffusion of toilets
as bottom of the pyramid innovation:
Lessons from sanitation entrepreneurs.
Technological Forecasting and Social
Change, 79(4), 676–687.
Syam, H., Akib, H., Patonangi, A. A., & Guntur,
M. (2018). Principal Entrepreneurship
Competence Based on Creativity and
Innovation in the Context of Learning
Organizations in Indonesia. Journal of
Entrepreneurship Education, 21(3), 1–13.
Wahyurudhanto, A. (2020). Critical
Reorientation of Bureaucratic Reform
and Good Governance in Public Sector
Administration in Indonesia. Webology,
17(2), 308–316.
Wollmann, H., Baldersheim, H., Citroni,
G., McEldowney, J., & Marcou,
G. (2010). From Public Service to
Commodity: The Demunicipalization (or
Remunicipalization) of Energy Provision
in Germany, Italy, France, the UK and
Norway. In The Provision of Public Services
in Europe. Edward Elgar Publishing.
Zhu, X. (2014). Mandate versus championship:
Vertical government intervention
and diffusion of innovation in public
services in authoritarian China. Public
Management Review, 16(1), 117–139.
Downloads
Published
Apr 1, 2022
How to Cite
Salam, R., Sudiarti, S., Baharuddin, A., & Sunarsi, D. (2022). KOMPETENSI KEPALA DAERAH DALAM PELAYANAN PUBLIK PEMERINTAH PROVINSI SULAWESI SELATAN. Jurnal Pallangga Praja (JPP), 4(1), 65–77. https://doi.org/10.61076/jpp.v4i1.2641
Issue
Section
Articles
