Enhancing the Performance of Civil Servants Through Strengthening Organizational Culture in Kupang City, Indonesia
DOI:
https://doi.org/10.33701/ijok.v6i1.5743Kata Kunci:
Organizational Culture, ASN Performance, Public Service, DPMPTSP, Kupang CityAbstrak
Background: This research is motivated by the challenges of ASN performance at DPMPTSP Kota Kupang, such as slow service, lack of accuracy, and limited employee competence which have an impact on public satisfaction. Purpose: The purpose of this study was to analyze the effect of strengthening organizational culture on improving ASN performance at DPMPTSP Kupang City. Method: The research used a descriptive qualitative method with an inductive approach, data collection was carried out through interviews, observations, and documentation on officials, staff, and service recipient communities. This study is limited to the Investment and One-Stop Integrated Services Office (DPMPTSP) of Kupang City, East Nusa Tenggara Province, as the research setting. Result: The results showed that strengthening organizational culture based on Robbins' seven dimensions-including innovation, attention to detail, results orientation, people orientation, team orientation, aggressiveness, and stability-had a positive impact on ASN performance, reflected in increased service innovation, discipline, and teamwork. However, obstacles are still found in the use of information technology and the level of accuracy of employees. Conclusion: In conclusion, strengthening organizational culture is an important strategy to form an ASN work environment that is professional, productive, and responsive to community needs.
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Referensi
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