ANALYSIS OF LIBRARY SATISFACTION SURVEY

Case Study Library Department of Governance Institute of Home Affairs in 2018

  • Annisa Rahmadanita Department Library of Governance Institute of Home Affairs (Central Library), Sumedang-Indonesia
  • Hasmiati Hasmiati Department Library of Governance Institute of Home Affairs (Central Library), Sumedang-Indonesia
  • Umanah Umanah Department Library of Governance Institute of Home Affairs (Central Library), Sumedang-Indonesia
Keywords: Library Satisfaction Survey, University Library, IPDN Library

Abstract

Problem Statement: The author focuses on the problem of decreasing the number of Library Department of IPDN visitors in 2018. Purpose: This study is focused on answering how the satisfaction of IPDN library users. Method: The author collected data through a questionnaire distributed to 51 respondents in the Praja category. Results: The results showed that the dimensions of collection types, completeness of collections, book search on the shelves, time of visit and borrowing time for library collections needed improvement, while in the dimensions of collection search tools, easiness of library users to obtain information, attitude and behavior of librarians needed improvement. Conclusion: Library users were satisfied with the implementation of the library, especially in the dimensions of the attitude and behavior of librarians, search tools collection and ease of information search. The author suggests that IPDN Libraries need to survey the needs of the type of library collections that are needed by users, update written regulations relating to library service hours, increase lending time for library collections that can be borrowed and brought home, and set shelving schedules on a regular and regular basis.

Downloads

Download data is not yet available.

References

Azwar, S. (2000). Sikap Manusia Teori dan Pengukurangnya. Pustaka Pelajar.

Harmoko, S. (2017). JIPI (Jurnal Ilmu Perpustakaan dan Informasi) Vol. 2 No. 2 Tahun 2017 ISSN (online): 2528-021X. 2(2), 164–188.

Irianti, P. (2017). Kepuasan Pemustaka Terhadap Fasilitas Perpustakaan di Fakultas Psikologi Universitas Gadjah Mada. Berkala Ilmu Perpustakaan Dan Informasi, 13(1), 47. https://doi.org/10.22146/bip.16757

Islamy, M. (2016). Analisis tingkat kepuasan pemustaka tentang kualitas layanan perpustakaan dengan menggunakan metode libqual+tm : studi deskriptif di perpustakaan pusat institut teknologi bandung. Edulib, 1(75), 1–11. https://core.ac.uk/download/pdf/78372303.pdf

Lasa. (2009). Kamus Kepustakawanan Indonesia. Pustaka Book Publisher.

Lukito, O., & Utomo, A. (n.d.). Mahasiswa Di Perpustakaan Universitas. https://media.neliti.com/media/publications/101258-ID-analisis-sikap-pustakawan-referensi-dala.pdf

Mujab, A. I., Setyadi, A., & Rukiyah, R. (2015). Persepsi Pemustaka Terhadap Sikap Pustakawan dalam Layanan Referensi di Perpustakaan Universitas Katolik Soegijapranata. Jurnal Ilmu Perpustakaan, 4(2), 113–119.

Nazir, M. (2011). Metode Penelitian. Ghalia Indonesia.

Praswoto, A. (2013). Manajemen Perpustakaan Sekolah Profesional. Diva Press.

Purwanggono, B., Pujotomo, D., & Sigiro, N. (2017). Pemustaka Dengan Standar Nasional Perpustakaan. 6, 1–10. https://media.neliti.com/media/publications/187913-ID-evaluasi-kualitas-pelayanan-perpustakaan.pdf

Rachmadita, R. N., & Arninputranto, W. (2018). Analisis kepuasan pemustaka terhadap kualitas layanan perpustakaan di perguruan tinggi vokasi dengan metode servqual dan importance-performace analysis. Berkala Ilmu Perpustakaan Dan Informasi, 14(2), 214. https://doi.org/10.22146/bip.32602

Rahayuningsi, F. (2015). Mengukur Kepuasan Pemustaka: Menggunakan Metode Libqual+Tm. Graha Ilmu.

RAKIB, F. (2013). KEPUASAN PEMUSTAKA TERHADAP LAYANAN PERPUSTAKAAN KELILING TERAPUNG (STUDI KASUS DI KOTA TERNATE). Journal, II(4). https://media.neliti.com/media/publications/94781-ID-kepuasan-pemustaka-terhadap-layanan-perp.pdf

RI, P. N. (2010). Undang-Undang Republik Indonesia Nomor 43 Tahun 2007 Tentang Perpustakaan. Perpustakaan Nasional RI. http://ppid.perpusnas.go.id/upload/regulasi/094607-UU_No_43_tahun_2007_tentang_Perpustakaan.pdf

Rusdin. (2017). Pengaruh kualitas pelayanan terhadap tingkat kepuasan pemustaka di upt perpustakaan universitas tadulako. Jurnal Katalogis, 5(11), 65–77.

Safri. (2017). PERILAKU PUSTAKAWAN DALAM PELAYANAN PEMUSTAKA DI PERPUSTAKAAN UNIVERSITAS PATRIA ARTHA KABUPATEN GOWA [UIVERSITAS ISLAM NEGERI ALAUDDIN MAKASSAR]. http://repositori.uin-alauddin.ac.id/8662/1/SAFRI.pdf

Widyawan, R. (2012). Pelayanan Referensi Berawal dari Senyuman. Bahtera Ilmu.

Published
2020-07-30