HADID, Q. Building a Responsive Bureaucracy by Implementing the Serve Citizens, Not Customers Principle at the Berkah Pandeglang Regional Public Hospital. Jurnal Ilmu Pemerintahan Suara Khatulistiwa, [S. l.], v. 9, n. 2, p. 61–75, 2024. DOI: 10.33701/jipsk.v9i2.4712. Disponível em: https://ejournal.ipdn.ac.id/khatulistiwa/article/view/4712. Acesso em: 14 jul. 2025.