Hadid, Q. 2024. Building a Responsive Bureaucracy by Implementing the Serve Citizens, Not Customers Principle at the Berkah Pandeglang Regional Public Hospital. Jurnal Ilmu Pemerintahan Suara Khatulistiwa. 9, 2 (Dec. 2024), 61–75. DOI:https://doi.org/10.33701/jipsk.v9i2.4712.