Challenges and Opportunities in Digital Technology Adoption for Government in Indonesia
Keywords:
Digital Technology, Governance, Government
Abstract
The adoption of digital technology in government sectors has become a critical aspect of improving public services and governance in Indonesia. However, its implementation faces several challenges, including infrastructure limitations, human resource capabilities, and regulatory issues. This study aims to explore the challenges and opportunities in adopting digital technology within the context of Indonesian governance. Using qualitative research methods, data were gathered through interviews with government officials, policy makers, and technology experts, as well as document analysis. The findings reveal significant barriers, such as uneven technological infrastructure across regions, limited digital literacy among civil servants, and unclear regulatory frameworks. On the other hand, the study also identifies opportunities, including the potential for enhancing citizen engagement, improving service delivery, and promoting transparency in governance. The research concludes that overcoming these challenges requires strategic policy interventions, capacity building, and stronger collaboration between government entities and technology providers.
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References
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Ávila, R. C., & Campos, J. L. (2018). The social economy facing emerging economic concepts: Social innovation, social responsibility, collaborative economy, social enterprises and solidary economy. CIRIEC-Espana Revista de Economia Publica, Social y Cooperativa, 93, 5–50. https://doi.org/10.7203/CIRIEC-E.93.12901
Awotwi, J., & Amega-Selorm, C. (2015). A case study of an African e-Government/e-Governance development. ACM International Conference Proceeding Series, 2015-Novem, 49–58. https://doi.org/10.1145/2846012.2846040
Beliaeva, T., Ferasso, M., Kraus, S., & Damke, E. J. (2019). Dynamics of digital entrepreneurship and the innovation ecosystem: A multilevel perspective. International Journal of Entrepreneurial Behaviour and Research. https://doi.org/10.1108/IJEBR-06-2019-0397
Bennett, T. M., Gresham, G., Ph, D., Agrawal, V., & Ph, D. (2019). Consumer Purchase Motivation in Digital Environments : The Effect of Intrinsic Motivation on Banner Advertisement Effectiveness by Dissertation Committee. March.
Bosma, N., Hill, S., Ionescu-Somers, A., Kelley, D., Levie, J., & Tarnawa, A. (2020). GEM - Global entrepreneurshio monitor.
Cai, C., Qiu, R., & Tu, Y. (2022). Role of Digital Economy in Rebuilding and Sustaining the Space Governance Mechanisms. Frontiers in Psychology, 12, 828406. https://doi.org/10.3389/fpsyg.2021.828406
Ding, F., & Riccucci, N. M. (2020). The value of alumni networks in responding to the public administration theory and practice: Evidence from the COVID-19 pandemic in China. Administrative Theory and Praxis, 42(4), 588–603. https://doi.org/10.1080/10841806.2020.1798694
Drezgić, S., Žiković, S., & Tomljanović, M. (2019). Economics of Digital Transformation (Issue February).
Fitriana, K. N., Satlita, L., & Winarni, F. (2019). The Implementation of Collaborative Governance in Segoro Amarto Social Movement in Yogyakarta City. IOP Conference Series: Earth and Environmental Science, 271(1). https://doi.org/10.1088/1755-1315/271/1/012008
Galindo-Martín, M. Á., Castaño-Martínez, M. S., & Méndez-Picazo, M. T. (2019). Digital transformation, digital dividends and entrepreneurship: A quantitative analysis. Journal of Business Research, 101(December 2018), 522–527. https://doi.org/10.1016/j.jbusres.2018.12.014
Geissinger, A., Laurell, C., Sandström, C., Eriksson, K., & Nykvist, R. (2019). Digital entrepreneurship and field conditions for institutional change– Investigating the enabling role of cities. Technological Forecasting and Social Change, 146(November 2017), 877–886. https://doi.org/10.1016/j.techfore.2018.06.019
Haque, M. S. (2014). Rethinking Democratic Governance: Looking Back, Moving Forward. In Public Administration, Governance and Globalization (Vol. 11, pp. 265–273). Springer. https://doi.org/10.1007/978-3-319-03143-9_17
Hokmabadi, H., Rezvani, S. M. H. S., & de Matos, C. A. (2024). Business Resilience for Small and Medium Enterprises and Startups by Digital Transformation and the Role of Marketing Capabilities—A Systematic Review. Systems, 12(6). https://doi.org/10.3390/systems12060220
Holeman, I., Cookson, T. P., & Pagliari, C. (2016). Digital technology for health sector governance in low and middle income countries: A scoping review. Journal of Global Health, 6(2). https://doi.org/10.7189/jogh.06.020408
Hülsing, T., Korte, W. B., Fonstad, N., Lanvin, B., Cattaneo, G., Kolding, M., Lifonti, R., & Van Welsum, D. (2013). e-Skills for Competitiveness and Innovation Vision, Roadmap and Foresight Scenarios Final Report (Issue March 2013).
Jeannot, G. (2018). From e-government to the smart city: old and new issues. Colloque European Group of Public Administration ….
Mirza Harwanto, I., & Nizar Hidayanto, A. (2022). Data Governance Maturity Assessment: A Case Study Directorate General of Corrections. 9th International Conference on ICT for Smart Society: Recover Together, Recover Stronger and Smarter Smartization, Governance and Collaboration, ICISS 2022 - Proceeding. https://doi.org/10.1109/ICISS55894.2022.9915243
Mnjama, N. M. (2018). Preservation of recorded information in public and private sector organizations. In Digital Curation: Breakthroughs in Research and Practice (pp. 349–367). IGI Global. https://doi.org/10.4018/978-1-5225-6921-3.ch016
Pabatang-Hussien, E. (2023). Service delivery through e-governance: the case of highly urbanized cities in northern Mindanao, Philippines. In M. D., A. M., C. D., S. J., S. M., R. A., S. P., & N. A. (Eds.), E3S Web of Conferences (Vol. 440). EDP Sciences. https://doi.org/10.1051/e3sconf/202344001012
Pei, G.-X., & Yan, Y.-B. (2014). Current status and progress of digital orthopaedics in China. Journal of Orthopaedic Translation, 2(3), 107–117. https://doi.org/https://doi.org/10.1016/j.jot.2014.05.001
Rhofita, E. I., Rachmat, R., Meyer, M., & Montastruc, L. (2022). Mapping analysis of biomass residue valorization as the future green energy generation in Indonesia. Journal of Cleaner Production, 354, 131667. https://doi.org/https://doi.org/10.1016/j.jclepro.2022.131667
Ruel, H., Rowlands, H., & Njoku, E. (2021). Digital business strategizing: the role of leadership and organizational learning. Competitiveness Review, 31(1), 145–161. https://doi.org/10.1108/CR-11-2019-0109
Senbekov, M., Saliev, T., Bukeyeva, Z., Almabayeva, A., Zhanaliyeva, M., Aitenova, N., Toishibekov, Y., & Fakhradiyev, I. (2020). The Recent Progress and Applications of Digital Technologies in Healthcare: A Review. International Journal of Telemedicine and Applications, 2020, 8830200. https://doi.org/10.1155/2020/8830200
Shah, S. I. H., Peristeras, V., & Magnisalis, I. (2021). DaLiF: a data lifecycle framework for data-driven governments. Journal of Big Data, 8(1). https://doi.org/10.1186/s40537-021-00481-3
Shava, E., & Mazenda, A. (2021). Ethics in South African public administration: A critical review. International Journal of Management Practice, 14(3), 306–324. https://doi.org/10.1504/IJMP.2021.115107
Silva, M., Ramos, D. S., Dos Santos, A. M., Dos Santos, D. X., Soares, M. S., Nunes, I. D., & Do Nascimento, R. P. C. (2018). PeticGov: An auditing and direction framework for federal public organizations. ACM International Conference Proceeding Series. https://doi.org/10.1145/3293614.3293636
Sit, S. M. M., Lai, A. Y. K., Kwok, T., Wong, H., Wong, Y., Lam, E. Y. W., Chan, J. Y. W., Kong, F. S. W., Cham, K., Ng, C. K. K., Yip, T., Tsui, T. S. Y., Wong, C., Wong, B. C. L., Tang, W., Yam, P., Chui, M., Wan, A., Kwok, Y., & Lam, T. (2020). Process Evaluation and Experience Sharing on Utilizing Information Communication Technologies and Digital Games in a Large Community Family Health Event: Hong Kong Jockey Club SMART Family-Link Project. Frontiers in Public Health, 8, 579773. https://doi.org/10.3389/fpubh.2020.579773
Tanilkan, S. S., Knutsen, L. Z., David Paton-Romero, J., & Hannay, J. E. (2023). A Survey on the Use and Effects of Goal Hierarchies in Digitalization Efforts. In K. D.F., A. T.R., K. D.C., N. K., & S. H.-J. (Eds.), PICMET 2023 - Portland International Conference on Management of Engineering and Technology: Managing Technology, Engineering and Manufacturing for a Sustainable World, Proceedings. Institute of Electrical and Electronics Engineers Inc. https://doi.org/10.23919/PICMET59654.2023.10216833
Yazzif, K., El Badmoussi, A., Ouaghlidi, B. E., & Ouddasser, A. (2023). Interpreting the transparency as a communicative action in the Jurgen Habermas perspective. P.A. Persona e Amministrazione, 12(1), 651–675. https://www.scopus.com/inward/record.uri?eid=2-s2.0-85174568008&partnerID=40&md5=a355a38d008bd160b2e538994e5e4c61
Published
2024-12-11
How to Cite
Wijaya, I. (2024). Challenges and Opportunities in Digital Technology Adoption for Government in Indonesia. Jurnal Pallangga Praja (JPP), 6(2), 137-146. https://doi.org/10.61076/jpp.v6i2.5002
Section
Articles
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