Menjembatani Eksplorasi dan Eksploitasi: Ambidextrous Leadership dalam Transformasi Pelayanan Publik Indonesia
DOI:
https://doi.org/10.61076/jpp.v5i2.3734Keywords:
Exploration, Exploitation, Ambidextrous Leadership, Public serviceAbstract
This research focuses on the concept of ambidextrous leadership in the context of public service transformation in Indonesia. The background lies in the complexity of challenges faced by the government in enhancing efficiency and innovation in public services. The objective of this study is to investigate the role of ambidextrous leadership in achieving a balance between resource exploration and exploitation efforts to enhance the quality of public services. The research methodology employs a qualitative approach with case study analysis and interviews. The findings indicate that leaders implementing ambidextrous leadership can generate significant innovations in public services while maintaining high efficiency levels, with important implications for the improvement of public services in Indonesia.
Downloads
Download data is not yet available.
References
Agarwal, N. N., Budida, D. A. M., Chakma, J., Masum, H., Perampaladas, K., Heys, J., Singer, P. A., Phillips, F. S., Garman, A. N., Mahajan, N. N., Pednekar, R., Patil, S. R., Subramanyam, A. A., Rathi, S., Malik, S., Mohite, S. C., Shinde, G., Joshi, M., Kumbhar, P., … Gadelha, G. (2020). Technological Forecasting & Social Change E-health and wellbeing monitoring using smart healthcare devices : An empirical investigation. Research Policy.
Andi, A., Akib, H., Anshari, A., & Yahya, M. (2018). Officialdom services innovation based mobile Sicakep in Wajo Regency (South Sulawesi, Indonesia). Espacios, 39(50).
Awan, U., Kraslawski, A., & Huiskonen, J. (2018). The Effects of an Ambidextrous Leadership on the Relationship between Governance Mechanism and Social Sustainability. Procedia - Social and Behavioral Sciences, 238, 398–407. https://doi.org/10.1016/j.sbspro.2018.04.017
Batley, R., & Mcloughlin, C. (2015). The politics of public services: A service characteristics approach. World Development, 74, 275–285.
Bledow, R., Frese, M., & Mueller, V. (n.d.). Ambidextrous Leadership for Innovation: The Influence of Culture. https://doi.org/10.1007/BF01063457
Busola Oluwafemi, T., Mitchelmore, S., & Nikolopoulos, K. (2019). Leading innovation: Empirical evidence for ambidextrous leadership from UK high-tech SMEs. Journal of Business Research, November 2018, 0–1. https://doi.org/10.1016/j.jbusres.2019.10.035
Creswell, J. W., & Clark, V. L. P. (2017). Designing and conducting mixed methods research. Sage publications.
Daraba, D. (2021). Public Trust: What, Why and How to Apply It in Creating Excellent Service. Palarch’s Journal of Archaeology of Egypt/Egyptology, 18(8), 3136–3142.
Day, D. V., Fleenor, J. W., Atwater, L. E., Sturm, R. E., & McKee, R. A. (2014). Advances in leader and leadership development: A review of 25 years of research and theory. Leadership Quarterly, 25(1), 63–82. https://doi.org/10.1016/j.leaqua.2013.11.004
Felício, J. A., Caldeirinha, V., & Dutra, A. (2019). Ambidextrous capacity in small and medium-sized enterprises. Journal of Business Research, 101(June 2018), 607–614. https://doi.org/10.1016/j.jbusres.2019.02.061
Harris-Keith, C. S. (2016). What Academic Library Leadership Lacks: Leadership Skills Directors Are Least Likely to Develop, and Which Positions Offer Development Opportunity. The Journal of Academic Librarianship, 42(4), 313–318. https://doi.org/https://doi.org/10.1016/j.acalib.2016.06.005
Ivankova, N. V, & Creswell, J. W. (2009). Mixed methods. Qualitative Research in Applied Linguistics: A Practical Introduction, 23, 135–161.
Jansen, J. J. P., Kostopoulos, K. C., Mihalache, O. R., & Papalexandris, A. (2016). A Socio-Psychological Perspective on Team Ambidexterity: The Contingency Role of Supportive Leadership Behaviours. Journal of Management Studies, 53(6), 939–965. https://doi.org/10.1111/joms.12183
Kassotaki, O. (2019a). Ambidextrous leadership in high technology organizations. Organizational Dynamics, 48(2), 37–43. https://doi.org/10.1016/j.orgdyn.2018.10.001
Kassotaki, O. (2019b). Explaining ambidextrous leadership in the aerospace and defense organizations. European Management Journal, 37(5), 552–563. https://doi.org/https://doi.org/10.1016/j.emj.2019.04.001
Kjellevold Olsen, O., Hetland, J., Berge Matthiesen, S., Løvik Hoprekstad, Ø., Espevik, R., & Bakker, A. B. (2021). Passive avoidant leadership and safety non-compliance: A 30 days diary study among naval cadets. Safety Science, 138, 105100. https://doi.org/https://doi.org/10.1016/j.ssci.2020.105100
Luo, B., Zheng, S., Ji, H., & Liang, L. (2018). Ambidextrous leadership and TMT-member ambidextrous behavior: the role of TMT behavioral integration and TMT risk propensity. International Journal of Human Resource Management, 29(2), 338–359. https://doi.org/10.1080/09585192.2016.1194871
Ma, J., Zhou, X., Chen, R., & Dong, X. (2019). Does ambidextrous leadership motivate work crafting? International Journal of Hospitality Management, 77(June 2018), 159–168. https://doi.org/10.1016/j.ijhm.2018.06.025
Mana-Ay, D., Kashyap, A., Forhad, J. Bin, & Darakhshan, T. (2020a). Ambidextrous Organization: Literature Review. International Journal of Educational Administration, 1(1), 1–6.
Mana-Ay, D., Kashyap, A., Forhad, J. Bin, & Darakhshan, T. (2020b). Ambidextrous Organization. International Journal of Educational Administration, Management, and Leadership, 39–50.
Mishra, S. B., & Alok, S. (2022). Handbook of research methodology. Educreation publishing.
Mueller, J., Renzl, B., & Will, M. G. (2020). Ambidextrous leadership: a meta-review applying static and dynamic multi-level perspectives. Review of Managerial Science, 14(1), 37–59. https://doi.org/10.1007/s11846-018-0297-9
Ngang, T. K., Prachak, B., & Saowanee, T. (2013). Leadership Soft Skills of Deans in Three Malaysian Public Universities. Procedia - Social and Behavioral Sciences, 93, 1182–1186. https://doi.org/https://doi.org/10.1016/j.sbspro.2013.10.012
Rosing, K., Frese, M., & Bausch, A. (2011). Explaining the heterogeneity of the leadership-innovation relationship: Ambidextrous leadership. Leadership Quarterly, 22(5), 956–974. https://doi.org/10.1016/j.leaqua.2011.07.014
Semuel, H., Siagian, H., & Octavia, S. (2017). The effect of leadership and innovation on differentiation strategy and company performance. Procedia-Social and Behavioral Sciences, 237, 1152–1159.
Widiartanto, & Suhadak. (2013). The Effect of Transformational Leadership on Market Orientation , Learning Orientation , Organization Innovation and Organization Performance. Journal of Business and Management, 12(6), 8–18.
Wirtz, J. (2020). Organizational Ambidexterity: Cost-Effective Service Excellence, Service Robots, and Artificial Intelligence. Organizational Dynamics, 49(3), 100719. https://doi.org/https://doi.org/10.1016/j.orgdyn.2019.04.005
Wollmann, H., Baldersheim, H., Citroni, G., McEldowney, J., & Marcou, G. (2010). From Public Service to Commodity: The Demunicipalization (or Remunicipalization) of Energy Provision in Germany, Italy, France, the UK and Norway. In The Provision of Public Services in Europe. Edward Elgar Publishing.
Zadeh, M. R., & Darwish, T. K. (2020). The Impact of Leadership on Absorptive Capacity : New insights from the UAE. July 2019, 1–11. https://doi.org/10.1002/cjas.1561
Andi, A., Akib, H., Anshari, A., & Yahya, M. (2018). Officialdom services innovation based mobile Sicakep in Wajo Regency (South Sulawesi, Indonesia). Espacios, 39(50).
Awan, U., Kraslawski, A., & Huiskonen, J. (2018). The Effects of an Ambidextrous Leadership on the Relationship between Governance Mechanism and Social Sustainability. Procedia - Social and Behavioral Sciences, 238, 398–407. https://doi.org/10.1016/j.sbspro.2018.04.017
Batley, R., & Mcloughlin, C. (2015). The politics of public services: A service characteristics approach. World Development, 74, 275–285.
Bledow, R., Frese, M., & Mueller, V. (n.d.). Ambidextrous Leadership for Innovation: The Influence of Culture. https://doi.org/10.1007/BF01063457
Busola Oluwafemi, T., Mitchelmore, S., & Nikolopoulos, K. (2019). Leading innovation: Empirical evidence for ambidextrous leadership from UK high-tech SMEs. Journal of Business Research, November 2018, 0–1. https://doi.org/10.1016/j.jbusres.2019.10.035
Creswell, J. W., & Clark, V. L. P. (2017). Designing and conducting mixed methods research. Sage publications.
Daraba, D. (2021). Public Trust: What, Why and How to Apply It in Creating Excellent Service. Palarch’s Journal of Archaeology of Egypt/Egyptology, 18(8), 3136–3142.
Day, D. V., Fleenor, J. W., Atwater, L. E., Sturm, R. E., & McKee, R. A. (2014). Advances in leader and leadership development: A review of 25 years of research and theory. Leadership Quarterly, 25(1), 63–82. https://doi.org/10.1016/j.leaqua.2013.11.004
Felício, J. A., Caldeirinha, V., & Dutra, A. (2019). Ambidextrous capacity in small and medium-sized enterprises. Journal of Business Research, 101(June 2018), 607–614. https://doi.org/10.1016/j.jbusres.2019.02.061
Harris-Keith, C. S. (2016). What Academic Library Leadership Lacks: Leadership Skills Directors Are Least Likely to Develop, and Which Positions Offer Development Opportunity. The Journal of Academic Librarianship, 42(4), 313–318. https://doi.org/https://doi.org/10.1016/j.acalib.2016.06.005
Ivankova, N. V, & Creswell, J. W. (2009). Mixed methods. Qualitative Research in Applied Linguistics: A Practical Introduction, 23, 135–161.
Jansen, J. J. P., Kostopoulos, K. C., Mihalache, O. R., & Papalexandris, A. (2016). A Socio-Psychological Perspective on Team Ambidexterity: The Contingency Role of Supportive Leadership Behaviours. Journal of Management Studies, 53(6), 939–965. https://doi.org/10.1111/joms.12183
Kassotaki, O. (2019a). Ambidextrous leadership in high technology organizations. Organizational Dynamics, 48(2), 37–43. https://doi.org/10.1016/j.orgdyn.2018.10.001
Kassotaki, O. (2019b). Explaining ambidextrous leadership in the aerospace and defense organizations. European Management Journal, 37(5), 552–563. https://doi.org/https://doi.org/10.1016/j.emj.2019.04.001
Kjellevold Olsen, O., Hetland, J., Berge Matthiesen, S., Løvik Hoprekstad, Ø., Espevik, R., & Bakker, A. B. (2021). Passive avoidant leadership and safety non-compliance: A 30 days diary study among naval cadets. Safety Science, 138, 105100. https://doi.org/https://doi.org/10.1016/j.ssci.2020.105100
Luo, B., Zheng, S., Ji, H., & Liang, L. (2018). Ambidextrous leadership and TMT-member ambidextrous behavior: the role of TMT behavioral integration and TMT risk propensity. International Journal of Human Resource Management, 29(2), 338–359. https://doi.org/10.1080/09585192.2016.1194871
Ma, J., Zhou, X., Chen, R., & Dong, X. (2019). Does ambidextrous leadership motivate work crafting? International Journal of Hospitality Management, 77(June 2018), 159–168. https://doi.org/10.1016/j.ijhm.2018.06.025
Mana-Ay, D., Kashyap, A., Forhad, J. Bin, & Darakhshan, T. (2020a). Ambidextrous Organization: Literature Review. International Journal of Educational Administration, 1(1), 1–6.
Mana-Ay, D., Kashyap, A., Forhad, J. Bin, & Darakhshan, T. (2020b). Ambidextrous Organization. International Journal of Educational Administration, Management, and Leadership, 39–50.
Mishra, S. B., & Alok, S. (2022). Handbook of research methodology. Educreation publishing.
Mueller, J., Renzl, B., & Will, M. G. (2020). Ambidextrous leadership: a meta-review applying static and dynamic multi-level perspectives. Review of Managerial Science, 14(1), 37–59. https://doi.org/10.1007/s11846-018-0297-9
Ngang, T. K., Prachak, B., & Saowanee, T. (2013). Leadership Soft Skills of Deans in Three Malaysian Public Universities. Procedia - Social and Behavioral Sciences, 93, 1182–1186. https://doi.org/https://doi.org/10.1016/j.sbspro.2013.10.012
Rosing, K., Frese, M., & Bausch, A. (2011). Explaining the heterogeneity of the leadership-innovation relationship: Ambidextrous leadership. Leadership Quarterly, 22(5), 956–974. https://doi.org/10.1016/j.leaqua.2011.07.014
Semuel, H., Siagian, H., & Octavia, S. (2017). The effect of leadership and innovation on differentiation strategy and company performance. Procedia-Social and Behavioral Sciences, 237, 1152–1159.
Widiartanto, & Suhadak. (2013). The Effect of Transformational Leadership on Market Orientation , Learning Orientation , Organization Innovation and Organization Performance. Journal of Business and Management, 12(6), 8–18.
Wirtz, J. (2020). Organizational Ambidexterity: Cost-Effective Service Excellence, Service Robots, and Artificial Intelligence. Organizational Dynamics, 49(3), 100719. https://doi.org/https://doi.org/10.1016/j.orgdyn.2019.04.005
Wollmann, H., Baldersheim, H., Citroni, G., McEldowney, J., & Marcou, G. (2010). From Public Service to Commodity: The Demunicipalization (or Remunicipalization) of Energy Provision in Germany, Italy, France, the UK and Norway. In The Provision of Public Services in Europe. Edward Elgar Publishing.
Zadeh, M. R., & Darwish, T. K. (2020). The Impact of Leadership on Absorptive Capacity : New insights from the UAE. July 2019, 1–11. https://doi.org/10.1002/cjas.1561
Downloads
Published
Dec 6, 2023
How to Cite
Baharuddin, A., Herling, H., Sakawati, H., Aina, A. N., & Johansyah, O. N. P. (2023). Menjembatani Eksplorasi dan Eksploitasi: Ambidextrous Leadership dalam Transformasi Pelayanan Publik Indonesia. Jurnal Pallangga Praja (JPP), 5(2), 147–154. https://doi.org/10.61076/jpp.v5i2.3734
Issue
Section
Articles
