IMPLEMENTASI NEW PUBLIC MANAGEMENT (NPM) DALAM PELAYANAN PUBLIK DI DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU KOTA MAKASSAR

Abstract

The purpose of this study was to analyze the implementation of the seven characteristics of NPM in the
Makassar City Investment and one stop service (dPMPTsP). NPM is a reform in public management
as an effort to further improve the quality of services to the community, has seven characteristics in its
implementation, namely: professional management in the public sector, has performance standards and
performance measures, emphasizes more on controlling output and outcomes, division of work units,
the existence of competition in the public sector, applying the private sector management model to the
public sector, emphasizing savings in the use of resources. Using a qualitative approach with the type of
evaluation research, namely examining the implementation of public service reform. Research informants
are structural officials of echelon II, III and IV, service operational staff, and the community. Research data
were collected through in-depth interviews, observations, and documentation related to policies. The results
show that of the seven characteristics of NPM, which have been implemented properly, namely professional
management, the existence of performance standards and performance measures, the division of work units,
the existence of competition in the public sector. The characteristics that still need to be taken seriously and
addressed are the emphasis on controlling output and outcomes, applying the private sector management
model to the public sector, emphasizing savings in the use of resources.