Indrayani, Etin, Fergie Akbar, and Suhajar Diantoro. 2025. “Overcoming Challenges in Digital Public Service Delivery: Insights from Lapak Aduan Implementation”. TRANSFORMASI: Jurnal Manajemen Pemerintahan 17 (2):103-21. https://doi.org/10.33701/jtp.v17i2.3677.