HANDAYANI, Ria. EVALUASI KEBIJAKSANAAN APLIKASI CITIZEN RELATION MANAGEMENT (CRM) DALAM MENYUKSESKAN JAKARTA SMART CITY. Jurnal Kebijakan Pemerintahan, [S. l.], v. 4, n. 2, p. 8–16, 2021. DOI: 10.33701/jkp.v4i2.1747. Disponível em: https://ejournal.ipdn.ac.id/index.php/JKP/article/view/1747. Acesso em: 24 aug. 2025.