Evaluation of the Quality of Use of the Makaverse News Application Regarding the Digital Divide in Makassar City, Indonesia
DOI:
https://doi.org/10.33701/ijok.v6i2.5843Keywords:
Quality of Use, Makaverse News, Digital Divide, Digital Literacy, SPBEAbstract
Background: The Makaverse News application was developed by the Makassar City Government as part of the Electronic-Based Government System (SPBE) to provide fast, accurate, and inclusive information. However, the effectiveness of this application in overcoming the digital divide has not been widely studied. Purpose: This study aims to evaluate the quality of the use of the Makaverse News application in overcoming the digital divide in Makassar City. This application was developed by the Makassar City Government as part of the implementation of the Electronic-Based Government System (SPBE), with the hope of being able to become a fast, accurate, and inclusive information provider. Method: This study uses a descriptive qualitative approach with Digital Divide Theory 3.0 by Ragnedda (2013) as the basis of the analysis, which includes three main dimensions: access gap, usage gap, and quality of use outcomes. The data was obtained through in-depth interviews with informants from the Makassar City Communication and Information Office and the application user community, then analyzed using NVivo 12 Plus software. Results: The results of the study show that the quality of using the Makaverse News application is still influenced by socio- demographic factors such as education level, income, age, type of residence, gender and duration of use. Uneven infrastructure and lack of digital education have also exacerbated the access and usage gap, even though the app already provides inclusive features such as data-saving mode, user-friendly interface, and content personalization. Conclusion: Based on these findings, it is recommended that the government not only focus on application development, but also on expanding access to infrastructure and increasing the digital literacy capacity of the people of Makassar City as a whole.
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