The Influence of Autonomy, Competence, Relatedness, and Technostress on Performance Expectations in Digital Transformation of Public Broadcasting Institutions in Indonesia

  • Amelia Regita Saraswaty Universitas indonesia
  • Elok Savitri Pusparini Universitas Indonesia, Jakarta-Indonesia
Keywords: Performance, Competence, Autonomy, Technostress, Digital Transformation, Public Broadcasting Institutions

Abstract

Abstract

 

Digital transformation is an emerging technological phenomenon that profoundly influences various aspects of work within an organization. In this context, the willingness of employees to consistently contribute to a digitally transformed workplace becomes crucial in the overall transformation process. Therefore, this study aimed to determine the influence of autonomy expectations, competence, relatedness, and technostress on employees' performance expectations. It involved permanent employees of LPP TVRI who have been working for a minimum of 2 years and the data were collected using a questionnaire. Furthermore, a total of 238 respondents were included in the study and the data was analyzed using Partial Least Square (PLS-SEM). The results showed a positive influence between expectations of autonomy, competence, and relatedness to performance but technostress had no significant effects on the variable. This study provided insights for practitioners in the public sector, specifically in the broadcasting media, regarding how employees’ performance was shaped by autonomy, competence, relatedness, and technostress.

 

Keywords: Performance; Competence; Autonomy; Technostress; Digital Transformation;  Public Broadcasting Institutions

 

 

Abstrak

 

Transformasi digital adalah fenomena teknologi baru yang sangat memengaruhi berbagai aspek pekerjaan dalam suatu organisasi. Dalam konteks ini, kemauan karyawan untuk secara konsisten berkontribusi pada tempat kerja yang bertransformasi secara digital menjadi sangat penting dalam keseluruhan proses transformasi. Oleh karena itu, penelitian ini bertujuan untuk mengetahui pengaruh otonomi ekspektasi, kompetensi, keterkaitan, dan technostress terhadap ekspektasi kinerja karyawan. Melibatkan pegawai tetap LPP TVRI yang telah bekerja minimal 2 tahun dan data dikumpulkan dengan menggunakan kuesioner. Selanjutnya, sebanyak 238 responden dilibatkan dalam penelitian dan data dianalisis menggunakan Partial Least Square (PLS-SEM). Hasil penelitian menunjukkan adanya pengaruh positif antara ekspektasi otonomi, kompetensi, dan keterkaitan terhadap kinerja tetapi teknostres tidak berpengaruh signifikan terhadap variabel tersebut. Studi ini memberikan wawasan bagi para praktisi di sektor publik, khususnya di media penyiaran, mengenai bagaimana kinerja pegawai dibentuk oleh otonomi, kompetensi, keterkaitan, dan technostress.

 

Kata Kunci: Kinerja; Kompetensi; Otonomi; Technostress; Transformasi Digital; Public Broadcasting Institutions

Downloads

Download data is not yet available.

References

Ahmad, A. B., Straatmann, T., Mueller, K., & Liu, B. (2021). Employees’ Change Support in the Public Sector—A Multi‐Time Field Study Examining the Formation of Intentions and Behaviors. Public Administration Review, 81(2), 231–243. https://doi.org/10.1111/puar.13275

Allen, N. J., & Meyer, J. P. (1990). The measurement and antecedents of affective, continuance and normative commitment to the organization. Journal of Occupational Psychology, 63(1), 1–18. https://doi.org/10.1111/j.2044-8325.1990.tb00506.x

Alqudah, I. H. A., Carballo-Penela, A., & Ruzo-Sanmartín, E. (2022). High-performance human resource management practices and readiness for change: An integrative model including affective commitment, employees’ performance, and the moderating role of hierarchy culture. European Research on Management and Business Economics, 28(1), 100177. https://doi.org/10.1016/j.iedeen.2021.100177

Arnéguy, E., Ohana, M., & Stinglhamber, F. (2018). Organizational Justice and Readiness for Change: A Concomitant Examination of the Mediating Role of Perceived Organizational Support and Identification. Frontiers in Psychology, 9. https://doi.org/10.3389/fpsyg.2018.01172

Ashforth, B. E., Harrison, S. H., & Corley, K. G. (2008). Identification in Organizations: An Examination of Four Fundamental Questions. Journal of Management, 34(3), 325–374. https://doi.org/10.1177/0149206308316059

Blau, P. M. (1964). Exchange and power of social life. John Wiley & Sons, Inc.

Boselie, P., van Harten, J., & Veld, M. (2021). A human resource management review on public management and public administration research: stop right there…before we go any further…. Public Management Review, 23(4), 483–500. https://doi.org/10.1080/14719037.2019.1695880

Bouckenooghe, D., Devos, G., & van den Broeck, H. (2009). Organizational Change Questionnaire–Climate of Change, Processes, and Readiness: Development of a New Instrument. The Journal of Psychology, 143(6), 559–599. https://doi.org/10.1080/00223980903218216

Budhiraja, S. (2021). Can continuous learning amplify employees’ change-efficacy and contextual performance? Evidence from post-merger Indian organization. International Journal of Manpower, 42(6), 1144–1158. https://doi.org/10.1108/IJM-05-2020-0208

Craig, S. G., Hoang, E. C., & Kohlhase, J. E. (2022). Adoption of Technological Change in the Public Sector: Evidence From US States. International Regional Science Review, 0(0). https://doi.org/10.1177/01600176221125692

Drzensky, F., Egold, N., & van Dick, R. (2012). Ready for a Change? A Longitudinal Study of Antecedents, Consequences and Contingencies of Readiness for Change. Journal of Change Management, 12(1), 95–111. https://doi.org/10.1080/14697017.2011.652377

Edwards, M. R., & Peccei, R. (2007). Organizational identification: Development and testing of a conceptually grounded measure. European Journal of Work and Organizational Psychology, 16(1), 25–57. https://doi.org/10.1080/13594320601088195

Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2019). Multivariate Data Analysis (8th ed.).

Hameed, I., Ijaz, M. U., & Sabharwal, M. (2022). The Impact of Human Resources Environment and Organizational Identification on Employees’ Psychological Well-Being. Public Personnel Management, 51(1), 71–96. https://doi.org/10.1177/00910260211001397

Hameed, I., Khan, A. K., Sabharwal, M., Arain, G. A., & Hameed, I. (2019). Managing Successful Change Efforts in the Public Sector: An Employee’s Readiness for Change Perspective. Review of Public Personnel Administration, 39(3), 398–421. https://doi.org/10.1177/0734371X17729869

Kwahk, K.-Y., & Kim, H.-W. (2008). Managing readiness in enterprise systems-driven organizational change. Behaviour & Information Technology, 27(1), 79–87. https://doi.org/10.1080/01449290701398475

Li, H.-Y., & Yu, G.-L. (2017). A Multilevel Examination of High-Performance Work Systems and Organizational Citizenship Behavior: A Social Exchange Theory Perspective. EURASIA Journal of Mathematics, Science and Technology Education, 13(8). https://doi.org/10.12973/eurasia.2017.01032a

Li, X., Mai, Z., Yang, L., & Zhang, J. (2020). Human Resource Management Practices, Emotional Exhaustion, and Organizational Commitment – With the Example of the Hotel Industry. Journal of China Tourism Research, 16(3), 472–486. https://doi.org/10.1080/19388160.2019.1664960

Li, Y., Liu, Z., Qin, K., Cui, J., Zeng, X., Ji, M., Lan, J., You, X., & Li, Y. (2021). Organizational trust and safety operation behavior in airline pilots: The mediating effects of organizational identification and organizational commitment. Journal of Air Transport Management, 92, 102018. https://doi.org/10.1016/j.jairtraman.2021.102018

Lu, K., Zhu, J., & Bao, H. (2015). High-performance human resource management and firm performance. Industrial Management & Data Systems, 115(2), 353–382. https://doi.org/10.1108/IMDS-10-2014-0317

Mael, F., & Ashforth, B. E. (1992). Alumni and their alma mater: A partial test of the reformulated model of organizational identification. Journal of Organizational Behavior, 13(2), 103–123. https://doi.org/10.1002/job.4030130202

Mercurio, Z. A. (2015). Affective Commitment as a Core Essence of Organizational Commitment. Human Resource Development Review, 14(4), 389–414. https://doi.org/10.1177/1534484315603612

Meyer, J. P., & Herscovitch, L. (2001). Commitment in the workplace: toward a general model. Human Resource Management Review, 11(3), 299–326. https://doi.org/10.1016/S1053-4822(00)00053-X

Mostafa, A. M. S., Bottomley, P., Gould‐Williams, J., Abouarghoub, W., & Lythreatis, S. (2019a). High‐commitment human resource practices and employee outcomes: The contingent role of organisational identification. Human Resource Management Journal, 29(4), 620–636. https://doi.org/10.1111/1748-8583.12248

Mostafa, A. M. S., Bottomley, P., Gould‐Williams, J., Abouarghoub, W., & Lythreatis, S. (2019b). High‐commitment human resource practices and employee outcomes: The contingent role of organisational identification. Human Resource Management Journal, 29(4), 620–636. https://doi.org/10.1111/1748-8583.12248

Narbariya, S., Nayeem, M. A., & Gupta, R. (2022). Does HPWS amplify employees’ change readiness for digital transformation? A study through the “work-from-anywhere” prism. Personnel Review. https://doi.org/10.1108/PR-01-2022-0068

Neill, M. S., Men, L. R., & Yue, C. A. (2019). How communication climate and organizational identification impact change. Corporate Communications: An International Journal, 25(2), 281–298. https://doi.org/10.1108/CCIJ-06-2019-0063

OECD. (2021). Public Employment and Management 2021. OECD. https://doi.org/10.1787/938f0d65-en

Olafsen, A. H., Nilsen, E. R., Smedsrud, S., & Kamaric, D. (2021). Sustainable development through commitment to organizational change: the implications of organizational culture and individual readiness for change. Journal of Workplace Learning, 33(3), 180–196. https://doi.org/10.1108/JWL-05-2020-0093

Ouedraogo, N., & Ouakouak, M. L. (2018). Impacts of personal trust, communication, and affective commitment on change success. Journal of Organizational Change Management, 31(3), 676–696. https://doi.org/10.1108/JOCM-09-2016-0175

Park, J., Jung, D., & Lee, P. (2019). How to Make a Sustainable Manufacturing Process: A High-Commitment HRM System. Sustainability, 11(8), 2309. https://doi.org/10.3390/su11082309

Potnuru, R. K. G., Sharma, R., & Sahoo, C. K. (2021). Employee Voice, Employee Involvement, and Organizational Change Readiness: Mediating Role of Commitment-to-Change and Moderating Role of Transformational Leadership. Business Perspectives and Research, 227853372110439. https://doi.org/10.1177/22785337211043962

Pynes, J. E. (2013). Human resources management for public and nonprofit organizations : A strategic approach. . John Wiley & Sons, Incorporated.

Qin, C., Wu, K., Liu, X., Liu, S., & Lu, W. (2021). The Effect of Job Security on Deviant Behaviors in Diverse Employment Workplaces: From the Social Identity Perspective. International Journal of Environmental Research and Public Health, 18(14), 7374. https://doi.org/10.3390/ijerph18147374

Saifulina, N., Carballo‐Penela, A., & Ruzo‐Sanmartin, E. (2021). The antecedents of employees’ voluntary proenvironmental behavior at work in developing countries: The role of employee affective commitment and organizational support. BUSINESS STRATEGY & DEVELOPMENT, 4(3), 343–357. https://doi.org/10.1002/bsd2.162

Shin, D., Garmendia, A., Ali, M., Konrad, A. M., & Madinabeitia-Olabarria, D. (2020). HRM systems and employee affective commitment: the role of employee gender. Gender in Management: An International Journal, 35(2), 189–210. https://doi.org/10.1108/GM-04-2019-0053

Singh, R., Goel, G., Ghosh, P., & Sinha, S. (2022). Mergers in Indian public sector banks: can human resource practices ensure effective implementation of change? Management Decision, 60(3), 606–633. https://doi.org/10.1108/MD-09-2020-1279

Sun, L.-Y., Samuel, A., & Kenneth, S. L. (2007). High-Performance Human Resource Practices, Citizenship Behavior, and Organizational Performance: A Relational Perspective. The Academy of Management Journal, 50(3), 558–577.

Yousef, D. A. (2017). Organizational Commitment, Job Satisfaction and Attitudes toward Organizational Change: A Study in the Local Government. International Journal of Public Administration, 40(1), 77–88. https://doi.org/10.1080/01900692.2015.1072217

Zarychta, A., Grillos, T., & Andersson, K. P. (2020). Public Sector Governance Reform and the Motivation of Street‐Level Bureaucrats in Developing Countries. Public Administration Review, 80(1), 75–91. https://doi.org/10.1111/puar.13132

Published
2023-12-08
How to Cite
Saraswaty, A., & Pusparini, E. S. (2023). The Influence of Autonomy, Competence, Relatedness, and Technostress on Performance Expectations in Digital Transformation of Public Broadcasting Institutions in Indonesia. TRANSFORMASI: Jurnal Manajemen Pemerintahan, 15(2), 104-116. https://doi.org/10.33701/jtp.v15i2.3106