EFEKTIVITAS KEBIJAKAN TRANS BOUNDARY PERIZINAN DALAM PELAYANAN PUBLIK DI KELURAHAN GANDARIA SELATAN KOTA ADMINISTRASI JAKARTA SELATAN PROVINSI DKI JAKARTA

Abstract

ABSRTACT

One-Stop Integrated Services DKI Jakarta provides innovation in public services to the citizens of DKI Jakarta. In order to make it easier for the public to obtain licensing/non-licensing services in order to realize fast, cheap, easy, transparent, definite, affordable and accountable public services, it is necessary to delegate the authority to sign certain licenses/non-licenses to officials below the level and two-level officials below it, the Decree of the Head of the Integrated Service Agency for the One-Stop Province of Jakarta Capital City Number 189 Year 2016 concerning the Delegation of the Authority for Signing Licensing/Non-Licensing Services (Trans Boundary) in the One-Stop Integrated Service Agency Environment. This study discusses the “Effectiveness of Licensing Trans Boundary Policies in Public Services in the South Gandaria District of South Jakarta Administration City”. The purpose of this study was to determine and analyze the effectiveness of licensing Trans Boundary policies in public services, the factors that become obstacles, and the efforts made to improve the effectiveness of the Trans Boundary policy in the South Gandaria Village, South Jakarta Administrative City. The method used in this study is descriptive with a qualitative approach. The data collection techniques used are interviews, documentation, and observation. The results showed that the Effectiveness of Trans Boundary Licensing Policy in Public Services in South Gandaria Village, South Jakarta Administration City was less effective because of continued coordination at the top level in addition to the Trans Operational Licensing Standard Operating Procedure (SOP) and Lack of socialization to residents of Gandaria Village South about the Trans Boundary policy.

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