THE INFLUENCE OF EMPLOYEE PROFESSIONALISM AND COMPETENCE IN IMPROVING THE QUALITY OF EMPLOYEE SERVICE ONE STOP INTEGRATED SERVICES, KEMBANGAN DISTRICT, WEST JAKARTA ADMINISTRATIVE CITY

Authors

  • Rina Apriyanti IPDN Jakarta
  • Farida Ruhana Institut Pemerintahan Dalam Negeri
  • Mansyur Ahmad Institut Pemerintahan Dalam Negeri

DOI:

https://doi.org/10.33701/jipwp.v49i1.3246

Keywords:

Professionalism, employee competency, service quality

Abstract

Service is the most important aspect in public organizations and government. Some literature emphasizes that service quality can be improved through the professionalism and competence of employees. This study aims to analyze the effect of professionalism and employee competence on service quality at the One Stop Integrated Service, Kembangan District, West Jakarta Administrative City. This research method uses quantitative methods with multiple linear regression using SPSS. The results of the analysis show that the professionalism and competence of employees have a positive and significant effect on service quality. Furthermore, it was found that the most influential dimension of professionalism was effectiveness and the most influential dimension of employee competence was self-concept.

 

 

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Published

May 19, 2023

How to Cite

Apriyanti, R., Ruhana, F., & Ahmad, M. (2023). THE INFLUENCE OF EMPLOYEE PROFESSIONALISM AND COMPETENCE IN IMPROVING THE QUALITY OF EMPLOYEE SERVICE ONE STOP INTEGRATED SERVICES, KEMBANGAN DISTRICT, WEST JAKARTA ADMINISTRATIVE CITY. Jurnal Ilmu Pemerintahan Widya Praja, 49(1), 1–11. https://doi.org/10.33701/jipwp.v49i1.3246

Issue

Vol. 49 No. 1 (2023)

Section

Articles

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