Nofiard, F. and Kholisoh, siti (2025) “DIGITAL ADOPTION BY THE BANJARMASIN CITY COMMUNICATION, INFORMATICS, AND STATISTICS DEPARTMENT TO RESPOND TO PUBLIC COMPLAINTS”, Jurnal Ilmiah Administrasi Pemerintahan Daerah, 17(2), pp. 165–175. doi: 10.33701/jiapd.v17i2.5463.