Nofiard, F. and Kholisoh, siti 2025. DIGITAL ADOPTION BY THE BANJARMASIN CITY COMMUNICATION, INFORMATICS, AND STATISTICS DEPARTMENT TO RESPOND TO PUBLIC COMPLAINTS. Jurnal Ilmiah Administrasi Pemerintahan Daerah. 17, 2 (Dec. 2025), 165–175. DOI:https://doi.org/10.33701/jiapd.v17i2.5463.