The Effect of Bureaucratic Reforms Implementation for Optimizing of Governance in Indonesia (Focus on the Public Service Innovation in Local Government Institutions)

Abstract

The deep-rooted pathology in public services and the high demands on its quality improvement
encourage the government to focus on service functions, especially during the Joko Widodo
and Jusuf Kalla Administration. In line with Nawacita (nine programs), their election
promise, and the bureaucratic reforms planning of 2015-2019, the improvement of public
service delivery becomes one of the most important issues. This paper uses the descriptive
method and inductive approach with interviews, observation, and documentation as data
collection techniques. The result shows that the Public Service Innovation Competition
held by the Ministry of State Apparatus Empowerment and Bureaucratic Reforms (PANRB)
can generate innovations that succeeded in bringing changes and greatly affect the
implementation of the Bureaucratic Reforms to the optimization of governance in Indonesia,
especially in local governments.
Keywords: innovation, public service, bureaucratic reforms, good governance