PERFORMANCE OF THE POPULATION AND CIVIL REGISTRATION SERVICE IN PUBLIC SERVICES DURING THE COVID-19 PANDEMIC IN DKI JAKARTA PROVINCE

Abstract

The Population and Civil Registration Agency of DKI Jakarta Province have the task of implementing population administration services and civil registration, one of which is online services during the Covid-19 pandemic. Online civil registration service is done to reduce the physical contact and interaction between people and administrator. Indeed, tracing found that people who want to public service hardly to adapting the new mechanism process. Researcher is interesting to do research under the title The Population and Civil Registration Agency Performance in Public Service Providing in DKI Jakarta Province in Covid-19 pandemic era. The purpose of this research is to analyse the performance of the Population and Civil Registration Agency of DKI Jakarta Province in providing services to the community during the Covid-19 pandemic, obstacle to service, and the efforts made. The research method used is a qualitative method with operational data analysis techniques, and the selection of informants is determined by the Criterion-based Selection technique and accidental sampling. Data analysis was carried out by the stages of presenting data, coding data, and drawing conclusions. The results showed that the performance Population and Civil Registration Agency of DKI Jakarta Province in public services in the Covid-19 pandemic era was not optimal, where there were still obstacles, namely; 1) longer process of verification and validation of NIK, 2) limitations of the community in accessing online services, 3) disruption to the website and application system, and 4) budget constraints. The efforts that the Population and Civil Registration of the Province Agency of DKI Jakarta include; 1) invite the public to play an active role in checking the validity of population data independently, 2) socialize existing online services and how to use them to the public so that people can access these services quickly and easily, 3) limit the number of online services that are directly regulated by the system application, 4) setting budget priorities by postponing major for the next program planning.