THE INFLUENCE OF COMMUNITY PARTICIPATION AND MANAGEMENT PERFORMANCE IN SERVICE QUALITY OF COMMUNITY-BASED DRINKING WATER AND SANITATION PROVIDING IN LOCAL GOVERNMENT

Abstract

The purpose of this study was to analyze the effect of community participation and manager's performance on the quality of service provision of Community-Based Drinking Water and Sanitation Facilities in Rokan Hulu Regency. The population is the people who use the Pamsimas program from 2008 to 2018 as many as 14,605 ​​heads of families spread over 111 villages in Rokan Hulu Regency. The number of samples using the Slovin formula was 390 respondents, and the sampling technique was cluster sampling. Retrieval of information from respondents' responses using a questionnaire with a Likert scale and analyzed by multiple linear regression. The results showed the effect of participation on the quality of service provision of community-based drinking water and sanitation facilities in Rokan Hulu District was positive and significant by 70.20%. Then the effect of manager's performance by 19% Furthermore, the effect of community participation and manager's performance simultaneously on service quality is significant at 78.10%, and the two independent variables are the more dominant influence of community participation affecting service quality, because this variable is the participation of the community in fulfilling their life needs meaning without the performance of the manager, the community must participate to fulfill their basic needs for the availability of clean water.