Examining Public Satisfaction of Lombok Tengah Regency Civil Registry Service office Administrative Service Based on Government System
##plugins.themes.academic_pro.article.sidebar##
https://doi.org/10.33701/jiwbp.v10i2.1403
Downloads
##plugins.themes.academic_pro.article.main##
Abstract
ABSTRACT. Public service is something that needed by the public. So in this regard, the government as an official public body has the duty and responsibility to provide the best service to the public itself. But the efforts made as a public service provider do and work, certainly not able to provide satisfaction to the public itself. Satisfaction with a service is one of the rights that obtained by someone. "In accordance with the Universal Declaration of Human Rights, ideals about free human beings, who enjoy civil and political freedom, and freedom from fear and poverty can only be achieved, if conditions are created where everyone can enjoy civil rights and its politics and economic, social and cultural rights”. To obtain input/information about public satisfaction in the field of population administration and civil registration services in Lombok Tengah Regency, researchers tried to conduct research, with survey methods, in order to obtain input from the public how about public services performed by public service providers in Lombok Tengah District, in the area of population administration and civil registration services.
##plugins.themes.academic_pro.article.details##
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
- The right of publication of all material information contained in this journal site is held by the editorial board / editor with the knowledge of the author. Journal Manager will uphold the moral rights of the author.
- The formal legal aspect of access to any information and articles contained in this journal site refers to the terms of the Creative Commons Attribution-Non-Commercial-No Derivative (CC BY-NC-ND) license, which means that only with the author's permission, information and articles Ilmiah Wahana Bhakti Praja journal may be distributed to other parties without altering its original form for non-commercial purposes.
- Each Ilmiah Wahana Bhakti Praja journal, both printed and electronic, is open access for educational, research and library purposes. Beyond this purpose, publishers or journal managers are not responsible for copyright infringement committed by readers or users.
References
Riduwan. 2008. Metode dan Teknik Menyusun Tesis, Alfabeta Bandung.
Syafri, Wirman dan Silalahi Uiber. 2014. Desentralisasi, Demokrasi, Dan Pelayanan Pemerintah Daerah Membuat Pelayanan Publik Daerah Menjadi Transparan, Partisipatoris, Responsif, dan Akuntabel. IPDN. Jatinangor.
Syafri Wirman. 2016. Implementasi & Pelayanan Publik, Penulisan Buku Literatur, IPDN. Jatinangor.
Sumaryadi, I Nyoman. 2006. Kebutuhan Masyarakat Madani, Persepektif Ilmu Pemerintahan. Lembaga Pengkajian Menejemen Pemerintahan Indonesia – Jakarta.
Sjah, Taslim. 2011. Metode Penelitian Sosial Ekonomi. Mataram University Press, Mataram.
Undang-Undang Nomor 25 Tahun 2009, Tentang Layanan Publik,
Undang-Undang Nomor 23 Tahun 2014, Tentang Pemerintahan Daerah,
Peraturan Pemerintah Republik Indonesia, Nomor 96 Tahun 2012, Tentang Pelaksanaan Undang-Undang Nomor 25 Tahun 2009 Tentang Layanan Publik.
Peraturan Pemerintah Nomor : 18 Tahun 2016, Tentang Perangkat Daerah.
Peraturan Menteri Pendayagunaan Aparatur Negara Dan Reformasi Birokrasi, Nomor 15 Tahun 2014, Tentang Pedoman Standar Pelayanan.
Peraturan Daerah Kabupaten Lombok Tengah, Nomor 6 Tahun 2016, Tentang Pembentukan Dan Susunan Perangkat Daerah.
Peraturan Bupati Lombok Tengah, Nomor 56 Tahun 2016, Tentang Standar Operasional Prosedur Pelayanan Administrasi Kependudukan Dan Pencatatan Sipil Kabupaten Lombok Tengah.
