EFFECTIVENESS OF THE ROLE OF INFORMATION SYSTEMS AND POLICY SYSTEMS IN EDUCATIONAL MANAGEMENT TO IMPROVE THE QUALITY OF PUBLIC SERVICE IN CILEUNYI DISTRICT, BANDUNG REGENCY

  • Ade Tutty R. Rosa Dosen IPDN

Abstract

The background of this study includes the still low role of management information systems in improving the quality of public services and education service policies, especially in Cileunyi District, Bandung Regency. The aim is to find out the inhibiting factors, support in improving the quality of public services, education policy services. Qualitative descriptive research method, aims to provide a general description, an explanation of the variables studied in accordance with the focus of research includes the effectiveness of the role of information systems in managing information, producing information, presenting information and inhibiting factors, supporting in improving the quality of public services, education policy services . Using purposive sampling technique, accidental sampling, data collection techniques through in-depth interviews, research documents. The results of the study concluded that management information systems are very instrumental in managing information, producing information, presenting information. Using computer systems and information technology devices can be managed, sent to those who need them quickly, accurately, facilitating the completion of work tasks. Supporters in improving the quality of services including information and communication technology. This finding has maximally improved service to the public, services in determining policies in Education.

References

Alandri, Firman. 2013. "The Role of Computer-Based Management Information Systems in Improving “Public Services in the Office of the Berau District Regent

Davis, Gordon B. 1999. Basic Framework for Management Information Systems. Jakarta: Binaman Pressindo Library.

Geoege M.2007 Scott, Principles of Management Information Systems, Jakarta: Rajagafindo Persada

Helmawati, 2015 Management Information System: Teenagers Rosdakarya Offset.

Hardiyansyah. 2011. Quality of Public Service. Yogyakarta: Gava Media Bandung

Ibrahim, Amen. 2008. Theory of the Concept of Implementation of Public Service. Bandung: Mandar Forward.

Moenir. 2008. Management of Public Services in Indonesia. Jakarta: Bumi Aksara. Moleong, Lexy J. 2011. Qualitative Research Methodology. Bandung: PT Remaja Rosdakarya.

Kumurotomo Wahyudi, 2009. Management Information System, Yogyakarta:

Kadir, Abdul. 2003. Introduction to Information Systems. Yogyakarta: Andi Publisher.

Miles, B Matthew & A. Michael Huberman. 2009. Data Analysis Qualitative. Pasolong translator, Harbani. 2008. Public Administration Theory. Bandung: Alfabeta.

Scott, George M. 2002. Principles of Management Information Systems. Jakarta: Grafindo.

Sedarmayanti. 2003. Good Governance: In the context of Regional Autonomy Efforts to Build Effective, Efficient Organizations Through Reconstruction of Empowerment. Bandung: Mandar Forward.

Documents:

Law Number 25 of 2009 concerning Public Services. Internet source: La ode ismail Ahmad and Ristati sinen the implementation of the Education management information system in the learning process in the 21st junior high school Makassar accessed 2 Dec 2018

Knowledge, (Online), (http://ejournal.ip.fisip-unmul.ac.id, accessed 1 des 2018

http://www.ombudsman.go.id/index.php/pk/kalimantan-timur/1527-duh.

Published
2019-05-31
How to Cite
Rosa, A. (2019). EFFECTIVENESS OF THE ROLE OF INFORMATION SYSTEMS AND POLICY SYSTEMS IN EDUCATIONAL MANAGEMENT TO IMPROVE THE QUALITY OF PUBLIC SERVICE IN CILEUNYI DISTRICT, BANDUNG REGENCY. Jurnal Ilmu Pemerintahan Widya Praja, 45(1), 99 - 108. https://doi.org/10.33701/jipwp.v45i1.325
Section
Articles